The problem with Middle Management

The start up rollercoaster has a real habit of making time run away from you. Just looking back through my start up journey blogs and I realised that it has been three months since my last post. So I thought I better put that right. Well, the start up rollercoaster has been in full swing. A lot of ups and downs, but significantly more ups than downs. PiggyBank has been out in the world, on...

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Customer Service for Startups

I’ve worked in customer facing roles constantly throughout my career. From small agencies, to large multinational corporations and in industries ranging from pharmaceuticals, to digital, to finance. Regardless of the industry or company, one thing that has remained consistent is the importance of providing the highest possible level of customer service. It’s something I strongly...

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Adapt and Overcome

Interesting week, to say the least. This start-up journey is full of peaks and troughs. We made a big decision this week that a minimum viable product is not right for the Piggy Product. Although I’m a great believer of MVP in traditional tech start-ups, for a financial product, it just doesn’t work. So it was time for a slight pivot. So instead of a MVP, we are now going to work...

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Week one on the start up rollercoaster

Week one (or week three since I left the safety net of working for someone else, or week 27 from when I first came up with the concept of Piggy…) of the start up journey has been and gone. It’s been a fantastic week all in all. Great to have Chris and Adam join me at PiggyBank HQ, but still four working days until Darren comes to join the team. The office is looking fantastic, but...

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Building our team of Superstars

From the moment I knew Piggy Bank was a reality, there were only two people that I wanted to lead our technological software development, Darren and Adam. I’d known Adam and Darren for nearly two years. We’d met at the Richmond Group and got on very well on a personal level, and had had some great results on projects we had worked together on. The had both been at RG for a long...

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How did I get here?

I have always had an entrepreneurial mindset, from a very young age. It seems to run in the family. My Grandfathers, my Gran and my Uncle have all owned and ran successful businesses. So I guess you could say business is in our blood. My stepfather Julian, one of the Directors of DJS (UK) Limited, is a very successful entrepreneur in the world of cars, property and finance, and has always...

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In the beginning… PiggyBank Start up Journey

So after months and months of planning, scoping and funding, I was stood in my own office, with nothing for company except a blank whiteboard. I was there, the start of my very own start up journey. My vision and my dream were finally becoming a reality, and my emotions were everywhere. I had chosen to walk away from a great job, working with a very inspiring group of people, on a very...

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