Communication and great Customer Service is Key
Here at PiggyBank, we believe that communication is a great thing. The earlier you tell someone something, the earlier another person can act on it and often it can benefit you.
We understand that when you take out a loan, you know that you have to pay it back in full and on what date and for what amount, however we also understand that in between that time, sometimes the unexpected bill can arise and you can’t pay two things off at the same time – which one doesn’t get paid – the dilemma – the worry – the stress – the sleepless nights – it’s not good for your health.
If you talk to PiggyBank as soon as you know that you are going to have difficulty in making a repayment, they will explore every avenue to reach a solution that benefits you and without incurring extra fees and charges.
Our staff are fully trained in dealing with our customers empathetically and will appreciate the fact that you have contacted them to discuss your financial situation. Remember there are no problems, there are always solutions and we will work with you to resolve your queries.
At PiggyBank you can communicate via email and phone. We know that some people don’t like discussing things over the phone, so we can start communicating with you initially via email and that can often get the embarrassing bit out of the way.
Need Any Help?
Have a look though our FAQ if you still need any help get in touch using the details below.
Most popular questions:
- What type of credit checks do you do for my PiggyBank loan?
- I have a bad credit history - can I still get a PiggyBank loan?
- Can I defer my payment?